Tesla Model Y: Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty period. Tesla Roadside Assistance is also available to speak with roadside service professionals to answer any questions and explain the proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:
- The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can also been seen on the upper dashboard by looking through the driver's side of the windshield.
- Your exact location.
- The nature of the problem.
If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the Tesla mobile app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site for your region.
Regional Phone Number(s)
Mexico: 1-800-228-8145
United States and Canada: 1-877-79TESLA (1-877-798-3752)
NOTE: The phone number is also available by touching Controls > Service.
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Do Not Transport with Wheels on the Ground
The front and rear motors in Model Y generate power
when the wheels spin. Always transport Model Y with all
four tires off the ground. Ensure that the tires are unable
to spin at any time during tr
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the
recommended method of transporting Model Y. The
vehicle can face either direction when using a flatbed.
If Model Y must be transported withou
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Before Using Smart Summon
Download the latest version of the Tesla mobile app
to your phone, and ensure your phone has cellular
service and GPS enabled.
Your phone must be connected to Model Y and
located within approximately 213 feet (65 meters).
The vehicle's cameras must be fully calibrated (see
Drive to Calib
Installing and Using a Carrier
When using the tow package to carry accessories, the 2" x 2" (5 cm x 5 cm)
square hitch receiver is designed to support vertical loads of up to 160 lbs (72
kg). Ball mounts that are compatible with the square receiver must be purchased
separately.
To install and use an accessory carrier, you must
